Terms and Conditions

Cancellation of order must be made within 48 hours, otherwise order will be processed and cannot be cancelled

All tiles are made to order and can not be returned

Picotiles will not be responsible for any delays in delivery which may result from any circumstances beyond its control

Shipping dates provided by Pico tiles are estimates only

Delivery is door-to-door and storage of items is not available.

All deliveries are kerbside only

We are not liable for any damage to property caused upon entering at the delivery point

You must notify us within 24 hours of delivery or collection of any damaged or incorrect tiles

You will have deemed to accept goods if you fail to notify us within 24 hours of damaged goods

Chipped or broken tiles can occur within an order or during transit. We require photos of damaged materials within 1 week of delivery for a claim to be made to the manufacturer

Certain chips or breakages may be deemed usable, and in this instance, a refund or swap would not be issued. We recommend allowing additional tiles for wastage

Goods must be installed as per the manufacturer’s directions + guidelines and any Australian standards + building codes. We will not be responsible for inadequate structural support on which the product is to be installed.

Please use the correct grout and adhesive on these natural products

It is your responsibility to check all goods prior to installation that size, batches, colour + quantities are correct. Installation constitutes acceptance of the material. Use your own discretion when selecting a tradesman. We cannot be responsible for goods installed by trades that have been recommended by us. Always use a licensed tradesman. It is your responsibility to ensure sufficient product has been ordered prior to the order. We cannot guarantee the availability of the same tile, batch, and size once purchased.

SPECIFICATION OF GOODS It is your responsibility to ensure that the tile selected is suitable for the purposes that the goods will be used for and that quantities have been verified prior to installation. Check all paperwork to ensure all details match your requirements. We consider any payment as acceptance of the exact details as listed on your order. You agree that tiles may have one or more of these characteristics - variation in colour, texture, patterns, shade, crazing, marks, and blemishes, size variation, and optical hazing.

Sample tiles and showroom displays are to be used as a guide only and may vary from actual tiles received. Optical hazing can be evident in polished and semipolished materials. It is an occurrence that presents itself as a smoky or smudged finish on the tile. It may only be visible depending on the light source reflecting at various angles off the surface of the tile. It is not considered a fault, and we will not accept any claims in relation to this.

We will not be responsible for damaged caused for incorrect cleaning/sealing methods or cleaning products used on the material.

Nominal sizes are quoted on your quote and invoice (this is the approximate size). We cannot guarantee the exact size of each batch noted on your order.

Natural stones + encaustic tiles require specific care, cleaning, grouting, sealing, and ongoing maintenance requirements. Check with the consultant + trades prior to purchase, as claims can’t be made once laid.

Considerations should be given to the finish of the material chosen in relation to pedestrian traffic.

Gloss tiles and light coloured tiles will require the added protection of appropriate door mats, and only soft-soled shoes at entry points should be considered in residential applications to avoid excessive abrasion.

Always install heavy coverings over newly installed material to offer protection. No claims can be made for items scratched or damaged during installation.

Most tiles can be slippery when wet. Select a tile that is appropriate for the area and consult with your certifier or specifier prior to installation of goods to ensure the correct items have been selected for the area.

Oncelaid we cannot accept claims for incorrect selection of goods or slip results that don’t match your requirements.

If you have received slip results for particular materials, it is possible that the performance of the installed materials is less than the test results due to such factors as installation, wear and tear, and cleaning method

WARRANTY PICO TILES PTY LTD warrants that materials sold are free from defects due to faulty manufacture. If any materials are proven to be defective or faulty, and providing that the customer has promptly notified Pico Tiles has not installed the materials, we will reimburse in accordance with the requirements stipulated in the Trade Practices Act